Karya Ilmiah
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Transportation System Performance Analysis Urban Area Public Transport

Adris.A.Putra
Urban transport rises and develops with the development carried out in urban areas. The high mobility of population movement would require the availability of facilities and adequate transport infrastructures to support the various activities undertaken. Urban transportation development aimed at the realization of an integrated national transportation system, orderly, smooth, safe, comfortable, and efficient in supporting the mobility of people, goods and services. Urban transportation problems continue to increase with the increasing social and economic activities that affect the decline in the level of public transport service. The objective of this study is to examine the service performance of public transportation systems in urban areas. While the purpose of the study is to determine the performance of the public transport services currently in view of the aspects of satisfaction and expectations or interests of people who use public transport. Data analysis methods used for public transport performance using Importanca Performance Analysis (IPA) and customer satification index (CSI), while to test whether there is an influence on the performance of public transport user satisfaction using Structural Equation Model (SEM) using Amos version 18.0. The results showed that the performance indicator of public transportation services is still very low. Where the indicators of service performance in Makassar are rated by the community is not satisfied with the indicator of accessibility, affordable rates, and efficient integration. The biggest gap is efficient indicator (64.69), accessibility (66.39) and low pollution (67.59). Based on the value of CSI for public transport services in the city of Makassar is 0.53, still lower than the standard value of 0.81 CSI - 1:00. Whereas the effect on the performance of public transport user satisfaction with SEM analysis obtained equation Y = 0.488 X + e, that the estimated value for the performance was positive, amounting to 0.488 that the performance of public transport in the city of Makassar positive impact on community satisfaction with the public transport service. Keywords:- Service Performance, IPA, CSI, SEM.

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Diterbitkan pada: International Refereed Journal of Engineering and Science (IRJES) ISSN (Online) 2319-183X, (Print) 2319-1821 Volume 2, Issue 6 (June 2013), PP. 01-15 www.irjes.com

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